We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you must contact us within a reasonable time. A reasonable period is in any case two months. Under certain circumstances, a period of more than two months may also be acceptable.
If you contact us in time, we will arrange for a free repair or replacement.
The warranty does not apply if:
- the consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;
- the delivered products have been exposed to abnormal conditions or are otherwise carelessly treated or are contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
- the defect is wholly or partly the result of regulations that the government has set or will set with regard to the nature or quality of the materials used.
- There should be no user sports on it in any way. With emphasis on dog hair or cat hair, sweat stains, washed and / or perfume. These are all kinds of indications that can indicate use.